Frequently Asked Questions
Frequently Asked Questions

If you have any questions that aren't answered here, please contact us immediately.

Get In Touch by Phone

(877) 999-7663

Get In Touch via E-mail

contact@yourroofmedic.com

Get In Touch via USPS

PO Box 8098
Bonney Lake, WA 98391

Business Hours

Monday - Friday
7:30am - 4:30pm

General Questions

1Do you guarantee your work?
Our service has a no questions service guarantee. If you feel any aspect of the service was not performed as agreed upon, whether we simply missed something or it was not up to your standard, we will come back out and take care of it promptly. After allowing us the opportunity to make things right, if you are still not satisfied with our service, it is FREE.
2Is the equipment being used designed for roofs?
Our cleaning processes have been updated and perfected over the course of our 15+ years in business to keep up with and exceed the ever-changing industry standards. Our systems are designed for optimum care for your roof cleaning and safety.
3Are the technicians working on my roof qualified to be on the roof?
Our technicians are trained with experienced repair and maintenance technicians and roofers before they ever work on your home. Very few technicians make it through our interview and field training process. For new technicians, even our most basic services are performed for months in the presents of an experienced technician. Their work is routinely reviewed to ensure the work being completed is done correctly. Each technician is properly outfitted and trained with safety equipment for their protection and yours.
4Are you insured and bonded?
We carry liability insurance which protects your property from damage, a construction bond to protect you for disruptions or financial loss if we do not complete our work or fail to meet the agreed upon terms, and Worker’s Comp that covers our employees if injured while working on your property. Visit https://secure.lni.wa.gov/verify/ to view all of our bond and insurance information. Select “Search By Name” and enter “The Roof Medic” (license number ROOFMRM874LO).

Roof Questions

1What can I do to prevent moss?
Moss thrives in moist, shaded areas. Keeping your roof and gutters clear of debris will help to keep your roof dry so moss spores cannot take root. Trimming back overhanging trees and shrubs will help prevent moss spores from accumulating in those areas and will allow more sunlight to reach the roof which will help keep the roof dry. Whether or not you have issues with debris or overhanging limbs on your roof, we still recommend applying some type of moss treatment to your roof regularly. These are the best methods for keeping moss at bay.

Service Questions

1What is the difference between your two moss treatments?
Our basic zinc moss treatment is a powder that is applied to the ridge line of the roof. Each time it rains this treatment is activated to help detour moss spores from taking root. You will see white lines on your roof after this treatment in applied, it becomes a “clear tone” over time. This treatment is included with our Budget Package service. Our signature RoofGaurd moss treatment is a liquid sodium treatment that is apply to every square inch of your roof. This treatment is active at the time of application and kills all moss spores on contact. This treatment is the more effective of the two options at preventing future moss. This treatment also removes black and green algae staining from the roof as well as other dirt spots. You will not see this treatment on your roof once applied. This treatment is included with our Value Package service.
2Do you service my type of roof?
We service and repair composite roofing of all kinds, 3 -tab shingles, architectural shingles, presidential shingles, etc. We service and repair tile roofing of all kinds, concrete tile, slate tile, ceramic tile, lightweight tile, etc. We service and do some repairs for metals roofs including stone coated metal and simulated tile, shingle, and shake. We service and do some types of repairs for torch down and other flat roof materials. We are no longer providing shake or cedar roofing services. However, we would be happy to answer any questions you have and refer you to another company that can help you.

Inspection/Estimate Questions

1Can you give me an estimate over the phone?
Our basic zinc moss treatment is a powder that is applied to the ridge line of the roof. Each time it rains this treatment is activated to help detour moss spores from taking root. You will see white lines on your roof after this treatment in applied, it becomes a “clear tone” over time. This treatment is included with our Budget Package service.
2Do I have to be home to receive an estimate?
We do appreciate you being home during the estimate, however, it is not an absolute requirement. Your being present during the estimate helps get all your questions answered quickly and ensures we quote you on all services you are looking for. Typically, we do not need access to inside the home. For some repairs and leaks, we may require you to be home and we may also need access to your home or attic space. We service and repair tile roofing of all kinds, concrete tile, slate tile, ceramic tile, lightweight tile, etc. We service and do some repairs for metals roofs including stone coated metal and simulated tile, shingle, and shake. We service and do some types of repairs for torch down and other flat roof materials. We are no longer providing shake or cedar roofing services. However, we would be happy to answer any questions you have and refer you to another company that can help you.
3 I already have an estimate, can I schedule the service online?
To schedule services, you will need to talk to our office directly. Because everyone’s roof and service is different, we need to take a specific look at your service to schedule it. This allows us to ensure the technicians have an ample amount of time on the day of service to complete everything thoroughly.
4 I have an estimate from you but it’s a few months old, do I need to get a new one?
Our estimates are typically good for a year or more. Give us a call to get scheduled. If for some reason we need to get you a new estimate we will let you know when you call.

Billing Questions

1How do I pay my bill?
You can pay your bill via debit or credit card online by visiting our website www.yourroofmedic.com and clicking the “Make A Payment” button in the top right corner. You will be directed to a secure page to enter your card information. We accept Visa, MasterCard, America Express, and Discover cards. To pay by check, make payable to “The Roof Medic” and mail to “PO Box 8098 Bonney Lake, WA 98391”.
2When do I pay you?
We do not collect payment before the service has been provided. * We also do not require you to pay our technicians the day of the service. To keep it simple, after your service has been completed, you will receive an invoice via mail and/or email. Payment is due within 15 days of receiving the invoice. *In some cases, we may require a deposit for the order of custom materials. However, we never require prepayment for the cost of labor.
Roof Repairs, Cleaning, & Maintenance

WHAT TO EXPECT DURING SERVICE

Preparation:

Reminder calls are made the morning of service and a message will be left if you are not available. Job cancellations or rescheduling must be done at least 2 business days in advance to avoid a $75.00 fee. Please make certain all expected tasks, extras, and verbal agreements are noted on the contract. If you notice something was forgotten, contact the office immediately to discuss. Our service technicians may only be instructed to do services requested on the contract and only in our standard procedure unless otherwise noted.

Preparation Checklist [PLEASE COMPLETE]:

  • Fences & Gates: Please make sure all gates are unlocked so we have access to the yard for clean-up and any necessary preparation.
  • Pets: Please make arrangements for your pets to remain inside on the day of service as animals will likely escape through an open gate or be a deterrent to the technicians. Animal feces should be cleaned as best as possible prior to service as we typically do not require our technicians to clean up debris around feces due to health concerns. Also, please check your gates before letting pets back out in case any are not closed or latched properly.
  • General Preparations: For scheduled cleaning and/or treatment services we recommend moving all movable plants, nic-nacs, hanging baskets, flags, wind chimes, and any patio furniture away from the home to protect from debris and damage during service.
  • Vehicles: For scheduled cleaning and/or treatment services, please move any vehicles near the home a safe distance away from your house so debris and treatment do not get on them or make it difficult to clean around.
  • Windows: For scheduled cleaning and/or treatment services, please make sure all windows are closed so debris and/or water does not get inside. We also recommend all window AC units be removed so there is no risk of damage.
  • Entry Doors & Sliders: For scheduled cleaning and/or treatment services, place a towel inside the home at the base of all exterior doors. When the home is rinsed down a threshold can allow water in under the door.
  • Skylight Precaution: For scheduled cleaning and/or treatment services, place a sheet directly under skylights to prevent any debris from getting on objects below as debris sometimes gets around the skylight curbing. If this happens, let one of our technicians know and we will promptly clean up any debris from our service.
  • Pools & Ponds: For scheduled cleaning and/or treatment services make sure these are covered. If you do not have any way to cover these, we can cover them for a nominal fee. Please let our office know in advance so we are prepared on the day of cleaning and treatment.

Clean-up:

Our crew will clean-up your home the same day of service. If the service is not completed in one day, our technicians will still clean-up their affected work areas so your home is free of debris. If there is any area that looks missed, please call us and we will promptly return to re-clean any missed or questionable areas. Technicians are not responsible for cleaning up debris that was present prior to the service and are typically not expected to clean up areas with animal feces present. Please be aware that we commonly rinse down the entire home for both cleaning and treatment services due to debris splatter and to avoid treatment streaks. This includes decks, patios, porches, etc.

Treatment:

Moss treatments are typically done within one week of the cleaning. However, it may be done the same day if schedule and weather allows. Weather factors such as rain or freezing weather may cause longer wait times.

Repairs:

All repairs are typically done within one week of cleaning. However, they may be done the same day if schedule and weather allows. Be sure to leave out any spare tile, composition, etc., you may have in front of the garage or front door.

Our Method: How The Roof Medic makes your roof look and last like new

The Roof Medic understands that roof material doesn't grow moss all by itself. Debris and the stuff you can't see such as spores, fungus and bacteria cause moss! The secret to cleaning is understanding that not all roofs are the same. Roofs are each different and so are conditions like trees and debris effecting your roof. Each roofing material has manufacturer cleaning recommendations that are effective without voiding your warranty. Most roofing contractors couldn't tell you what the manufacturer requirements are!

We DO NOT pressure wash composition or tile roofs. We primarily use air for loose debris on composition and tiles roofs. On shake roofs the cleaning procedure is based on what you want it to look like in the end however, we no longer offer shake roof services.

But here is the real secret to our clean

The Roof Medic uses ACTIVE treatments that actually eliminate spores, fungus and root systems that most cleaning and treatment services leave behind! Wonder why your roof went so long before it needed moss removed when it was new? Roof manufacturers add moss resistant formulas that get washed away over time. We apply a new ACTIVE treatment that acts just like the original to prevent future moss growth.

Following our service, low cost regular maintenance so your roof lasts while your safe on the ground is good for both of us. Join our Tip-Top Annual Roof service so your gutters are always clean, your roof is free of debris and a fresh coat of treatment is re-applied. Prevention is the best way to help prevent future moss.

To be blunt, misinformation about roof cleaning sucks to overcome. Sorry to say it like that, but just because information is available in abundance doesn't make it true! Just read FACEBOOK! We do things differently than many "roof professionals" for sure. Your roof will last long, stay cleaner and look better with our service. We have thousands of written testimonials that show why our method is the right method for your roof. If you owned The Roof Medic, knowing that moss is a repeat problem, wouldn't you do your best to make sure your clients were pleased? Cleaning your roof with the wrong method is simply dumb. Helping our clients get the most effective and affordable solution for their roof is smart. With The Roof Medic you get roof-designed, calibrated equipment with effective treatments so the cleaning process is safe and lasts!

Get In Touch

we really are excited to talk to you.

The Roof Medic

Hours

  • 7:30am - 4:30pm
  • Closed

Use the contact form to reach out.

If you have any questions, concerns or feedback, please contact us immediately.

Past customer with questions about previous or future services? CALL NOW!

New customer with concerns about the services preformed? HAPPY TO TALK!

Prospective customer with questions about an estimate received? GET IN TOUCH!

Anyone with feedback about our service, employees, etc.? LET US KNOW!

Have general roofing questions and don't know who to ask? HERE TO HELP!

    Past, Present or New Customer, We're Here to Help!

    ROOF REPAIRS, CLEANING, & MAINTENCE

    Our Service Areas

    Proudly Serving the following communities in Beautiful Washington State.
    Bonney Lake, Lake Tapps, Sumner, Auburn, Puyallup, Orting, Edgewood, Pacific, Milton, Tacoma, Spanaway, Fife, Enumclaw, Lakewood, University Place, Steilacoom, Kent, Parkland, Gig Harbor, Federal Way, Covington, Maple Valley, Des Moines, Graham, and Buckley

    Passionate people.
    Bright ideas.
    Brilliant implementation.

    SCHEDULE A FREE INSPECTIOIN
    OR CALL ANYTIME

    1-877-999-7663

    Frequently Asked Questions
    Our Most Recent Happy Clients
    Write a Review
    google
    My mom just loves the guys who show up. Always kind and polite
    Thank you
    ...
    google
    I was pleased all around with the job done. My roof sprung a leak into my living room. They came out right away and put plastic on roof to stop leak until they could put the new roof on. They did a great job with the roof, and pulled out all the long nails from the eves that were there from previous job done poorly. They also did a great job cleaning up afterwards. Nothing was left behind in the yard. I'm a very happy customer ☺️
    ...
    google
    Awesome experience, reasonable price, Joe clearly explained options vs pushing expensive new roof. Great option to extend the life of an older roof until a new one can be planned for. Cleanup was lacking (although it was cold).
    ...
    google
    Had some moss removed and roof cleaned. Also had the roof sprayed with moss preventer. They were professional and did a nice job. When one was spraying the moss preventer on the roof the other person was down below spraying my bushes and plants with water to keep the moss preventer off. Then they cleaned up all the debris. Happy with the job.
    ...
    google
    I always have an awesome experience with the roof doctor company. They do an outstanding job and are very professional. I recommend your company to my neighbors. Any one I speak to from the office staff to the workers who are at my home are always knowledgeable and respectful. Thank you all for being an outstanding company.
    ...
    google
    Joe arrived promptly for a cleaning and repair estimate. He identified several issues associated with the original install of our five year old roof; the water–stained soffit areas were evident to us as well. Joe and his crew made two visits to ensure and guarantee the repairs were effective & completed to their high-quality workmanship and expectations. The crew was considerate, worked efficiently and provided thorough cleanup. Joe was especially attentive with anticipating needs and demonstrated commitment to going above and beyond in his work. I would definitely recommend Joe and RoofMedic.
    ...
    google
    Like being reminded that service is due, I always forget. Easy to make appt, all work done properly and excellent clean up. Good company to work with.
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    google
    Repeat customer. Convenient service. This time they repaired holes in my metal garage roof from fallen branches. So happy I don't have to worry about leaks this season.
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    google
    I have used the Roof Medic for the last two years to clean and moss proof my tile roof. Prior to using them, I tried in vain using Moss B Gone, which never worked. Since switching, there is no trace of any moss on my roof. Don't waste your time with do it yourself remedies, they don't work.
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